Google Analytics Audit Test #

11

'sign_up' Events Are Tracking

Why It Matters:

Critical to understanding user and site behavior.

Industries:

All

Checks For:

Utility

How powerful is your current implementation?

Insight Category:

Behavior

Can you tell what visitors are doing?

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Background

A GA4 audit is essential for uncovering missing insights—key data points that organizations don't yet know and can act upon. A well-done audit evaluates both behavioral tracking and traffic attribution, ensuring each is accurate and useful. It also assesses whether the data collected truly supports business decisions and reporting.

Test Detail

This test verifies whether a sign_up event is being tracked in GA4.

Sign_up events are a key milestone in many businesses—especially SaaS, lead generation, or freemium models—and indicate a user's intent to engage, convert, or enter the customer journey.

Missing this event prevents:

  • Clear attribution of sign-up conversions
  • Funnel completion and drop-off analysis
  • Accurate retargeting and lookalike audience building
  • Evaluation of which channels, campaigns, and landing pages drive conversions

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How to Conduct This Test

Basic Tests

  • In GA4 > Reports > Engagement > Events, search for the sign_up event
    • Look at volume trends, and whether it has consistent data across time
  • In Explore, break down sign-ups by:
    • Source/medium, campaign, landing page, or device category

Advanced QA

  • In GA4 DebugView, perform a test sign-up:

    • Confirm that sign_up is triggered after the user submits the form (not just clicks a button)
    • Confirm it includes relevant parameters (e.g., method, user_type)
  • If the event is missing or fires incorrectly, you’re losing clarity around one of your most important conversion points.

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How To Fix

Implementing 'sign_up' tracking

  • Implement a dataLayer push for the login event:
    gtag('event', 'sign_up', {
      method: 'email' // or 'Google', 'LinkedIn', etc.
    });
  • Or via GTM using a custom event trigger and tag
  • Be sure to:
    • Fire the event on successful form submission, not on page load or form open
    • Include useful parameters like:
      • method (how they signed up: form, Google login, social)
      • Any custom dimensions for segmentation (e.g., signup type, plan, vertical)

QA Tips

  • Test in DebugView to ensure correct event firing and parameter capture
  • Do not track sign_up on intent actions (like clicking "Create Account")—only on confirmed completions
  • Hire a pro to design and QA your sign-up event so your growth data is accurate, actionable, and fully attributed.